Privacy Policy

SDA Living Australia Pty Ltd (ABN 55 658 745 138) provides Specialist Disability Accommodation in Victoria, South Australia and Tasmania. This policy explains how we collect, hold, use and disclose personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We collect personal information we need to answer an enquiry, talk with you about an SDA home, or manage a tenancy.

The public enquiry form asks for your first name, last name, phone number, email address, and how we can help. It does not ask for an NDIS number, a diagnosis, or a copy of your plan.

We may also hold:

  • the suburb or home you ask about
  • what you tell us by phone, email or in person about the home you need
  • information a Support Coordinator, family member or nominee gives us when they enquire for someone else
  • records of that enquiry and, if you move in, of the tenancy
  • website usage data collected by Google Analytics and the Meta (Facebook) Pixel

If a tenancy later needs more information, we will tell you what we need and why. We do not decide whether you are eligible for the NDIS or for SDA funding.

Information about disability or health is sensitive information. We only collect it when it is reasonably necessary for an SDA home and we have consent, or where the law allows it. We do not send what you tell us in an enquiry, including anything about your disability or health, to Meta or Google, and we do not use it to target advertising.

If you give us information about another person, you need to be allowed to do that. That person can ask us what we hold about them.

You can look at the website without giving your name. We need your name and a way to contact you to progress an enquiry or a tenancy.

How we collect it

We collect information from you, or from someone you have asked to contact us, by phone (1300 469 939), email, the enquiry form at sdalivingaustralia.com.au/enquire, or in person. We also collect it from a Support Coordinator or other referrer you are working with.

The website uses Google Analytics and the Meta (Facebook) Pixel. A visit can send usage data, such as the pages you view, your IP address, and your device and browser details, to Google and Meta. Meta can link that data to your Facebook or Instagram account if you are logged in. We use it to understand how the website is used and to measure our advertising on Facebook and Instagram. The pixel does not receive the details you type into the enquiry form. You can limit this through your browser settings, Google's opt-out tools, and your Facebook ad preferences at facebook.com/adpreferences.

We do not collect information at real-estate open inspections, and we do not buy lists of people looking to buy or sell property.

How we use it

We use personal information to:

  • reply to your enquiry and arrange a conversation about a home
  • understand which of our homes may suit what you have told us
  • manage an application or a tenancy
  • tell a Support Coordinator or other referrer how the enquiry they sent us is going
  • understand how people find and use the website, and measure our advertising
  • keep records we are required to keep
  • keep the website and our records secure

We do not sell personal information.

Marketing

If you send an enquiry, we will contact you about that enquiry. Joining the website mailing list is consent to emails about our homes and updates from us. You can opt out of those emails at any time by using the link in an email or by contacting us. We will still contact you about an enquiry or a tenancy that is already underway. Commercial email and calls follow the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

Who else receives it

We may share personal information with:

  • our staff and contractors who need it to do their job
  • the Support Coordinator or other referrer who contacted us for you, about the progress of that enquiry
  • Pipedrive, our customer system, which stores enquiry form submissions on Amazon Web Services servers in Sydney, Australia
  • Webflow, which provides our website forms, in the United States
  • Google, which provides Google Analytics, in the United States and other countries where Google operates
  • Meta Platforms, which provides the Meta (Facebook) Pixel, in the United States and other countries where Meta operates
  • a professional adviser, insurer, or a regulator where the law requires it, including the NDIS Quality and Safeguards Commission where that applies

How we hold it

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. Access to records is limited to people who need them. We delete or de-identify information when we no longer need it, unless the law says we must keep it.

If a data breach is likely to result in serious harm and we cannot remove that risk, we will notify the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

A person decides whether we can offer a home. We do not use a computer program to decide NDIS funding. We are not aware of any tool that scores or shortlists enquiries.

Access, correction and complaints

You can ask for the personal information we hold about you, and you can ask us to correct it. We aim to respond within 30 days. If we refuse, we will tell you why, unless the law says we cannot, and how you can complain.

If you think we have mishandled your personal information, tell us at contact@sdalivingaustralia.com.au or 1300 469 939. We will acknowledge your complaint within 5 business days and aim to give you a written response within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes

Last updated: 3 October 2026.